Orders are prepared within 1–3 business days, then delivered in 6–12 business days (EU and UK), 7–14 business days (US and Canada) or 10–20 business days (rest of the world). Every order is tracked. See our Shipping Policy.

Tracked delivery is free on every order in Europe and the UK. To the US and Canada it costs €8.90, free from €100; to the rest of the world €14.90, free from €200. The exact price is shown at checkout.

Yes, we ship worldwide. Orders delivered outside the European Union may be subject to local import duties and taxes, paid by the customer on delivery.

When your order ships, you receive an email with your tracking number.

A Look is a complete outfit we put together: every piece is chosen to match in colour, fabric and style. You simply choose your sizes. A Look is priced below the total of its pieces bought separately.

Not always. The pieces of a Look may arrive in separate parcels, each with its own tracking number.

Check the size guide on the product page. Still unsure? Email us at support@eminelcode.com with your height, weight and usual size, and we'll help you choose.

You have 30 days from delivery to return any item, Looks included, unworn and with tags. Email us first and we'll send you the return instructions. Return shipping is paid by the customer, unless the item is damaged, defective or wrong. See our Refund Policy.

Email us within 14 days at support@eminelcode.com with your order number and a photo. We'll replace it or refund you, at no cost to you.

All available payment methods are shown at checkout, including major cards, Apple Pay and Shop Pay. Payments are processed securely; we never see your card details.

Email us at support@eminelcode.com or use our contact form. We reply within 24 hours.